Refund policy

In-store shopping purchases are all final sales and not refundable.

ONLINE ORDERS: GOODS RETURNED FOR REPLACEMENT

Exchanges or replacement requests must be authorized by email only (PGRCustomer@gmail.com) within 5 days of receipt of goods. Replacement/exchange requests will be accepted for damaged goods or incorrect merchandise, only. You may request same product replacement or
merchandise of equal value. Pelham Grayson Rose will provide a return label and an RMA#. The RMA# we provide to you must be clearly marked on the outside of the box and a copy of your invoice must be placed inside the box. Returns will be accepted only within 21 days of receipt of goods.

Goods must be addressed to:

Pelham Grayson Rose

300 Taugwonk Road, Stonington, 06378.

ONLINE ORDERS: GOODS RETURNED FOR REFUND

Refund requests must be authorized by email only (PGRCustomer@gmail.com) within 5 days of receipt of goods. Refund requests will be accepted for damaged goods or incorrect merchandise, only. If approved, Pelham Grayson Rose will provide a return label and an RMA#. The
RMA# we provide to you must be clearly marked on the outside of the box and a copy of your invoice must be placed inside the box. Returns will be accepted only within 21 days of receipt of goods.

Goods must be addressed to:

Pelham Grayson Rose

300 Taugwonk Road, Stonington, 06378

Shipments refused or returned without authorization will not be accepted. Pelham Grayson Rose will make all refunds within 15 days of receipt of the returned goods and reserves the option of method of refund. Failure to follow the above instructions will result in a refusal of your claim or return.

 

ALL SALES ARE FINAL UNLESS DEFECTIVE MERCHANDISE

 

EVENT REFUND POLICIES:

Events are non-refundable. Please make sure you are able to make an event before purchasing a ticket.